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Fright Nights 2018 - General Discussion

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The park is only as good as it's worst experience. The vast majority of visitors vist as a one off and will not know what other days are like at the park. Any guest who experienced the shocking Saturday just gone will now go and tell friends and families of the ripoff experience. Word will spread about that bad experience much faster than a good one. Potential guests are then put off from visiting and the park then has to spend more money getting people in. 

To say they could just visit on a less busy day is completely missing the point and I feel it's the exact same attitude the parks management take. 

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14 hours ago, ChiapasC. said:

We love interacting with our followers! Especially when they're extremely annoyed by the park!! And we love them so much we give copy and paste responses! These don't always answer their problems! Sorry if you feel disappointed by this! - CC

 

This winds me up moreso than anything, is it really so difficult for people to change the response template even just a little bit to at least show they're reading it?

 

Trip Advisor responses are the worst offenders...

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1 hour ago, Glitch said:

Also, remember it's your choice to go on the busiest Saturday of the year. Why not choose the first Thursday for example where the park is empty and mazes are walk on with small groups.

The issue isn't that the park is busy, it's that (by the sounds of it) they cannot cope with it.  The attitude of "it's your fault because you visited on a busy day" stinks when operations are so poor.

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1 hour ago, Belle_101 said:

On a slightly related note, how’s Halloween night looking at Thorpe? Will it be busy or not to much since it’s the middle of the week? 

 

Presumably it's Half Term? So hell on Earth is a likely answer...

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It’s a fact, negative reviews and experiences will spread 4/5 times faster than good ones.

 

Yes sure people complain more than compliment (especially nowadays) but delivering a bad experience through bad planning and a lack of customer service/care should be a no-go.

 

Sometimes through good customer service after a bad experience, the wounds can be healed up. However judging from some of those responses on their social media, I expect that never happens. ‘One size fits all’ should never be the answer or solution in customer service. Ever.

 

 

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1 hour ago, Benin said:

 

Presumably it's Half Term? So hell on Earth is a likely answer...

 

 

2 hours ago, Belle_101 said:

On a slightly related note, how’s Halloween night looking at Thorpe? Will it be busy or not to much since it’s the middle of the week? 

Half term was last week (it's this week up north) . Tickets for Halloween are currently going for £44 and it changes from £33 to £55 depending on how many tickets have been sold. I would imagine it could still potentially get quite busy with many visiting after school and into the evening. 

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Looks like a similar situation tonight. Currently only Coasters and Thrills rides open are Stealth, TWD, Flying Fish, Detty, DBGTROTD and Vortex.

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On 10/29/2018 at 9:18 PM, MattyMoo said:

Looks like a similar situation tonight. Currently only Coasters and Thrills rides open are Stealth, TWD, Flying Fish, Detty, DBGTROTD and Vortex.

If you even call DBGTROTD a good thrill ride anymore.... heyooo!

 

Seriously though, get your act together Thorpe/Merlin 

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