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2019 Season

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2 hours ago, Graeme said:

Europa park do still have a system similar to RAP.

 

My friends used it a week ago and have been doing for a few years.

But it isn't abused. In the few visits I've made to the park I've seen just one couple use it and the person was in a wheelchair.

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It still exists though.. Some people refuse to acknowledge it, but it exists, they didn't magically remove it with a fairy wand back in 2014.

The system at Europa has a one thing I think Merlin could implement: A limit on carers.

Merlin parks currently have a fairly high limit of carers for rides, when having a RAP some people seem to bring their entire extended family. At Europa you can only have 1 carer, with the exception of 6 chosen rides to which you can have more than 1 carer.

 

 

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4 hours ago, Mattgwise said:

But it isn't abused. In the few visits I've made to the park I've seen just one couple use it and the person was in a wheelchair.

 

Wheelchairs don't define disabilities. 

 

Ultimately like Joshua said, I think a limit on the amount of people you can take on needs to be implemented. 

 

My understanding was that the pass should give you a time where you can do your next ride? Is that nit the case now?

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1 hour ago, Graeme said:

My understanding was that the pass should give you a time where you can do your next ride? Is that nit the case now?

It is still the case, the RAP pass acts as a virtual queue pass and requires the pass to be marked with a time for next use (current time + queue time).

 

Quite often however the passes are just getting ticked and no time put in by the staff, which means they won't have to wait afterwards at all, which leads to longer RAP queues. To shed a bit of light on this as someone who worked at Chessington and often needed to sign the RAP passes (I always put a time), I can understand why staff wouldn't do it. For example on The Vampire, the RAP queue is managed by the 'offload' member of staff, they already have several other jobs to do (bar checks, bags, etc) and by the time they get to checking the RAP queue there is often only a few seconds to do so. Without checking with the ride operator, they do not know what the current queue time is so it is often a guess, additionally some (by no means all) of the RAP users will be abusive if the next time marked down is long time away with remarks such as "what is my child expected to do for an hour?" or being called a jobsworth or similar (same goes for over 3 people accompanying the passholder, although this is not that common) so it is understandable why passes are not checked properly.

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1 hour ago, Graeme said:

 

Wheelchairs don't define disabilities. 

 

Ultimately like Joshua said, I think a limit on the amount of people you can take on needs to be implemented. 

 

My understanding was that the pass should give you a time where you can do your next ride? Is that nit the case now?

I am fully aware of that. I work with children with all sorts of physical and mental disabilities.

 

Unfortunately a lot of people using the RAP system in the UK are people with 'disabilities' that do not require them to be unable to stand in a normal queue. 

 

The pass is supposed to allow you to skip the queue, but still have to wait the equivalent of the queue time, however many staff don't bother with that aspect of it meaning they can just go and queue for another ride. 

 

We actually witnessed a situation on the AT meet where a parent got angry as the staff member wrote the time 60 mins later on his sons RAP sheet and he started going off on one about how his son won't be able to cope, clearly not understanding it wasn't a fast track ticket but merely a means of his son not having to stand in a physical queue. 

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I agree about limiting the carer to plus 1 instead of 3.  I’m grateful that the system is there at all and it creams my corn when people take the mick and brings loads of people with them - saw it happen on Galactica - 7 people which took up 2 rows when they only should have had one.

As for people getting angry at staff for writing a time - that’s the whole point of the thing - I’ve never questioned it and on a couple of occasions they’ve written a time which is actually longer than the main queue but they are doing their job. 

The whole point is that you get a ride done and then wait until the next time slot to go on the next ride - use this time to sit down, get a drink or get some space if you need it.

 

People with RAP who get abusive towards staff should have it removed - can’t stand people who are rude and entitled and the more they do it and get away with it the more it will happen - I think that should also apply to MAP holders who are rude or aggressive aswell - remove the pass. staff need more support and not have to deal with guests being like that when they are just doing their job 

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Can only base the experience of Europa's (and other German parks like Phantasialand and Movie Park) on what I've seen, having not visited deliberately because of the lack of system on previous visit and lack of information on the site about an actual system it surprises me that it exists again...

 

If someone could message me with details on it I'd appreciate it... But when the latter two just didn't have it going to Germany is off putting... Especially a park that does lack an ability to skip queues as a last resort (see Walibi Holland)...

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I maybe wrong but do the new RAP cards not have a barcode which staff on the merge point can scan on the phones which also scan fastrack?

 

I wonder if eventually the thing will be a lot more automated and when the card is scanned it will know how long that rides queue is and won’t scan till that time is over - possibly cutting out a lot of the abuse.

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