Jump to content

Recommended Posts

They might still have the absolutely ridiculous rules in place from last year which prevented them from having any sort of throughput ever.

Let's hope they don't though, as the moron who put those in place has left.

What rules?

Share this post


Link to post
Share on other sites

Today is a great example of how badly they are running the ride. Got there at 09:50, but they didn't open it until 10:10, so by the time they opened the queue was all the way past the Bubble Works to Market Square. Instantly on opening they had a 90 min queue.

On a positive note the ride was fantastic and the staff were getting the train out of the station just as the other train was hitting the brakes. It is delays like this which cause mega long queues. Why can't these parks get the rides ready for opening as this just annoys so many guests when you have a mile long queue for a ride.

Share this post


Link to post
Share on other sites

Why can't these parks get the rides ready for opening as this just annoys so many guests when you have a mile long queue for a ride.

Explorer Fastrack

ZUFARI: Ride into Africa, Vampire, Bubbleworks, KOBRA, Dragon Falls, Dragons Fury, Tomb Blaster, Flying Jumbos, Tiny Truckers, Toadie's Crazy Cars, Sea Storm and Monkey Swinger!£30Ultimate Fastrack

Unlimited Fastrack access to all Fastrack rides all day£60

Share this post


Link to post
Share on other sites

Rides do open late sometimes... Scorpion Express opened 5 minutes late last week, and Vampire has always been a bit iffy at times...

Share this post


Link to post
Share on other sites

Today, Vampire was just ridiculous in my opinion. I've never had the satisfaction of seeing a three-train service and I'm fully aware that I never will, although it is nice to see a third train back together since it was left last year without any seating on it in the transfer...

Today the queue was consistently 45 minutes whenever I looked; and I only did it because me and Rich got a priority / fastrack pass for Dragon's Fury breaking down on us (might I add, when we got to Vampire that too broke down). But, and I said it to Rich today, I do not understand why Vampire is so slow moving. We saw about six trains go and every time the train before had returned and hit the brakes at the end. Now, Vampire is roughly a two minute ride, roughly, based off the length of YouTube POVs. So I do not understand why it takes them two minutes to load a train. Rich argued it's because of small kids with it being a 1.1m ride - but that aside, the staff should be helping to get kids into the ride wherever possible to help speed up operation. But today they just didn't seem to care in my opinion. I mean, even with kids - most of which are in a one adult to one child ratio; still shouldn't take them that long to load. If parks like Thorpe and Towers can load and send Nemesis trains within a minute (despite having more seats to check, more people with bags etc.) I don't understand why Vampire can't run to a similar standard. People moan when rides stack at Thorpe, but I think that the difference in ride length between a Thorpe coaster and Vampire is enough for them to sort Vampire's operation out - and in my opinion I don't see why they can't have the trains dispatching roughly when the other train goes through the photo-point tunnel like it did back in 2012.

Was an incredibly poor team on Vampire today.

Share this post


Link to post
Share on other sites

They had kids on the ride 10yrs ago. They managed to load and dispatch without killing or injuring anyone within 45 seconds.

Oh how things have changed for the worst on here.

Share this post


Link to post
Share on other sites

They had kids on the ride 10yrs ago. They managed to load and dispatch without killing or injuring anyone within 45 seconds.

Oh how things have changed for the worst on here.

Not even 10 years ago.

I remember 4 years ago, they'd rush through checks and would even announce that they had 45 seconds to dispatch the train.

Not the 3m45s dispatch times I witnessed last week!

Share this post


Link to post
Share on other sites

Yep, the quality of the ride staff is the issue...

I stand in that queue seething with rage everytime I visit these days... Especially when the bays spend most of their empty because the outside batcher is rubbish...

It's so bad... So so bad...

Share this post


Link to post
Share on other sites

I don't understand how it can get so bad. Is there not any form of performance monitoring in place so management can see which team member perform best? Coupled with any kind of incentive scheme for teams who perform best I.e. achieve the best throughput?

Or am I in a make believe land of clouds and fairy dust?

Share this post


Link to post
Share on other sites

They don't have anything like that at present, as everythings about customer service rather than throughputs.

However, I believe they're constrained by the rules governed by their predecessor of rides manager. The rules he's put in place (and probably will be hard to fight to show that reducing/removing these won't affect safety) basically disallow any sort of decent throughputs. Think one exit stairs in use, think not opening gates until everyones left etc.

Share this post


Link to post
Share on other sites

Today, Vampire was just ridiculous in my opinion. I've never had the satisfaction of seeing a three-train service and I'm fully aware that I never will, although it is nice to see a third train back together since it was left last year without any seating on it in the transfer...

Today the queue was consistently 45 minutes whenever I looked; and I only did it because me and Rich got a priority / fastrack pass for Dragon's Fury breaking down on us (might I add, when we got to Vampire that too broke down). But, and I said it to Rich today, I do not understand why Vampire is so slow moving. We saw about six trains go and every time the train before had returned and hit the brakes at the end. Now, Vampire is roughly a two minute ride, roughly, based off the length of YouTube POVs. So I do not understand why it takes them two minutes to load a train. Rich argued it's because of small kids with it being a 1.1m ride - but that aside, the staff should be helping to get kids into the ride wherever possible to help speed up operation. But today they just didn't seem to care in my opinion. I mean, even with kids - most of which are in a one adult to one child ratio; still shouldn't take them that long to load. If parks like Thorpe and Towers can load and send Nemesis trains within a minute (despite having more seats to check, more people with bags etc.) I don't understand why Vampire can't run to a similar standard. People moan when rides stack at Thorpe, but I think that the difference in ride length between a Thorpe coaster and Vampire is enough for them to sort Vampire's operation out - and in my opinion I don't see why they can't have the trains dispatching roughly when the other train goes through the photo-point tunnel like it did back in 2012.

Was an incredibly poor team on Vampire today.

I agree, it's absoloutely dire (based off last year) and it's why I haven't bothered visiting Chessington yet this year.

For the park's signature coaster, it should be belting out trains by the double, yet it's sat there rotting away achieving about 300 people per hour.

Share this post


Link to post
Share on other sites

They don't have anything like that at present, as everythings about customer service rather than throughputs.

However, I believe they're constrained by the rules governed by their predecessor of rides manager. The rules he's put in place (and probably will be hard to fight to show that reducing/removing these won't affect safety) basically disallow any sort of decent throughputs. Think one exit stairs in use, think not opening gates until everyones left etc.

But emphasis on the pre bit, he is no longer the manager so can't his rules be tweaked? Unless he still works there...

I get customer service but surely you can balance customer service with acceptable throughput? I mean what better customer service can you provide than working as efficiently as possible to reduce people's queue time yet still maintaining a level of guest interactivity to keep them informed and entertained?

Share this post


Link to post
Share on other sites

All I'm going to say is I used to work for an old Chessington manager in another park, and he introduced recording throughputs to this other park; but always highlighted that it was to record performance, and not to have targets; and that Chessington don't operate targets to achieve with throughput but merely record what the rides do every hour.

Whereas Thorpe do have targets and expectations of their rides; and do (or at least did) operate reward schemes for teams whom run a ride well.

Share this post


Link to post
Share on other sites

Working at Chessington we did have targets. Probably not as much as we should have done but I recall trying to beat the Fury throughput score all the time

Share this post


Link to post
Share on other sites

There were targets, but more guidelines than actual targets...

Oh okay, maybe this person was comparing it to Thorpe's "throughputs are the shizz!" approach then, or maybe I just misunderstood him. Apologies!

Share this post


Link to post
Share on other sites

Jesus the operation of vampire is terrible now. Last year they were fairly quick. Why can't they be like Thorpe. I mean when I went on swarm the safety bars were checked really quite quickly and the ride was out of the station straight away. If there is dispatch times of 3 mins+ I really dread to think what the queues for vampire will be like in summer holidays when the park is at it's busiest.

Share this post


Link to post
Share on other sites

Chessie does have target throughputs. You can see them through the windows of the ops cabins.

Vampires, last time I saw which was 2 years ago, had 250 for one train and 550 for two trains. Awful considering you can get 700 or so on two trains if run properly.

And, as I mentioned in the bit you spoke about, it takes time to argue against rules. They were put in there for apparent safety and it'll be difficult to fight against these now.

Share this post


Link to post
Share on other sites

Chessie does have target throughputs. You can see them through the windows of the ops cabins.

These are never pushed though or checked. Ride ops can easily make up there throughput's if they want and a manager would be non the wiser. It's a shame but throughput's really are not pushed at all across the rides teams and a lot of staff don't seem to really care at all about how efficient they are as they don't see it as part of there job. It's mostly all geared towards being as safe and interactive as possible with ridiculous procedures being implemented on rides such as Vampire. Vampire struggles to reach 450pph the way its currently being operated.

Share this post


Link to post
Share on other sites

Jesus the operation of vampire is terrible now. Last year they were fairly quick.

Really! IMO they were just as dire last year if not worse. I counted 4 mins 30 seconds on my phone for a train to be dispatched in august and on my visit about a week before in which I complained about numerous issues (see trip reports thread) I counted virtually 2 mins 30 seconds twice in a row. Truly shocking

Share this post


Link to post
Share on other sites

All I'm going to say is I used to work for an old Chessington manager in another park, and he introduced recording throughputs to this other park; but always highlighted that it was to record performance, and not to have targets; and that Chessington don't operate targets to achieve with throughput but merely record what the rides do every hour.

Whereas Thorpe do have targets and expectations of their rides; and do (or at least did) operate reward schemes for teams whom run a ride well.

As a few people have said there did used to be targets at Chessington but it was rarely ever enforced. I can remember in my first season working at Chessington, there were quite a few park competitions. Fury used to compete with Spinball on an hourly throughput, same with the two Runaway Trains. Unfortunately it's all gone with the wind now, but it used to really get staff motivated to work efficiently.

Share this post


Link to post
Share on other sites

There was one summer where there was park wide stuff going on I seem to recall... Then one day I got to ride it at the end of the day after being nominated as the best platformer...

But then the focus was all customer interaction at the expense of throughputs... Even extending to Fury where the batcher was so engrossed in talking to guests he didn't load a car until it was at the dispatch point, and the fabled time the staff wouldn't send the car until we "Flapped our arms like a Dragon" and we point blank refused to after spending an hour in that queue...

Customer interaction should never be at the expense of platforming a ride... I don't mind interaction at times, but it should just be those positions which have constant long points of interaction, like at the batch gates (especially now on Vampire since there is no constant stream of people going on every single train)...

Share this post


Link to post
Share on other sites

A friend who visited chessington recently has told me that the Vampire nows uses the internet version of the station theme. Can anyone confirm this?

Please tell me they haven't done this.......

Share this post


Link to post
Share on other sites

Yeah sounds like it. But it's proper good quality.

In other news, their dispatch speeds were perfect today. Two trains, no stacking (well, stopped in brakes for 1 second on first ride). Yeaaahh. And they were loading both trains (not back 4 rows originally though, unsure why that was).

Share this post


Link to post
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

Loading...

  • Recently Browsing   0 members

    No registered users viewing this page.

×
×
  • Create New...