trav

Hi Faethe, I'm sorry to hear that you had a pretty bad time with some aspects of the disabled policy. I'm not entirely sure why any ride would ask you to actually walk that distance to prove it, the only reason I can think of is so you're not actually bringing the wheelchair onto the platform as it can create hazards for other guests also. I can definitely say it isn't the intention of any ride coaches or hosts to make you feel like an inconvenience and I'm terribly saddened and sorry to hear that you felt this way. They try their best to be as accommodating and helpful to any guests who may need attention, but of course there might be times where this attention is directed at the wrong people. If you'd care to, I'd very much like to hear about how you were made to feel like an inconvenience, whether through a reply in the topic or even a PM. As Marc said above, the best thing to do is just to directly give Thorpe your feedback, they will take note of it, and any feedback is directly relayed to all the rides staff, we know when there are things that haven't happened as smoothly as they could.