Hi, I am very much new to these forums so sorry if I miss anything,

 

I purchased three thorpe park annual passes at around the start of january (which the thorpe park shop website said would be delivered in 2 weeks) , I have been constantly emailing asking about the location, with each reply having some automated “passes will be sent out before the 23rd” reply.

 

I am just wondering if anyone else has this problem or if it is just me, I wouldn’t want to miss out on the start of the season

 

thanks

1 hour ago, Ivsetti said:

Contact the park through Facebook's messaging app/ twitter if they're not responding to email. They should respond quite quickly (1/2 days max usually on Facebook).

Also mention you've tried contacting them through email for a while now and they'll give some spiel about being "sorry" but should hopefully make them pay attention to their emails a bit more. 

Also, you're able to collect your passes in person I believe at the park (unless they're currently in the post).

Thanks you, shall try this