Cheers Jord,I have had a look of that, the same rule applies at chessington as we had exit passes the other week and they said if there was a que of 45mins for the vampire and you use the exit pass then you have to wait another 45minutes before you use the exit pass on any main attraction they stamp the back of your card with a time ( I have also read that some staff arent as strict as others with the stamps, luckily for us the park was dead and we didnt have to que for anything at all even if we hadnt had the passes. We would happily buy the fast passes but because our friend is a left leg amputee she cant climb stairs or even surfaces well so needs the chair when out and about. But like you said hopefully guest services will be a bit more helpful.