Throughout the ride I was screaming help, it won’t stop, please stop the ride, I can’t make it stop etc. I feel really silly looking back but I just didn’t know what to do at all it was awful. When the ride stopped everyone was just staring at me, the one operator I remember (female with curly hair, possibly ginger) gave me a sort of bemused look as I staggered from the ride, no one approached me and kind of just avoided eye contact. As I walked past them I was shaking, crying and clearly not just a bit upset from a 'scary ride' I said loudly to the ignorant female operator 'you know it says on that video to let go of the wings to make it stop... well it doesn’t f****** work'. Which looking back on probably wasn’t the best thing to say but I just couldn’t believe no one approached me and worst still gave me a look of 'what an idiot'. I walked through the shop and stood just outside this for a few seconds keeled over when I noticed my nose was bleeding, I then went into burger king and sat with my partner for a few minutes cleaning myself up.
I actually left the park at this point. I just wanted to go home, I was in a real state. It wasn't until I got in the car and saw signs for the ride as a new one that I felt like I needed to go back and let them know what happened. I was really concerned that as a new ride there might be operator or installation faults. I went back in and spoke to some girls on the ticket desk who were lovely (one girl in particular with slicked back black hair which might have been partially shaved on the side), they got a medic and called for the manager.
The medic was an older gent who was fine to talk to in his manner but didn’t understand what I meant by burst blood vessels in my eye. He was referring to floaters which are something altogether different. He was trying to minimalise my condition which I think was him genuinely trying to make me feel better rather than dismiss them. A second medic came who was a little arsey to start with but was ok.
Whilst this was happening a young manager came, a guy who I would assume is late 20s early 30s, he was then followed by an older manager who would be in his 40s.
I can’t really remember the full details of the conversation at this point (my partner was with me so he probably does!) because of how upset I was. I basically told them I was concerned as it didn’t feel ok to leave a ride in this state. They said that they have these rides all over the world, that it would shut off if the wind was too strong, that they couldn’t understand why the wings didn’t go back to normal. I asked them to tell me how much g force I had experienced and they said they couldn’t as they wouldn’t measure the g force of individual carts (this was the older manager who was vile, conceited and patronising, the way he said this to me was horrible and at this point I just wanted to get away from them). This same guy then proceeded to say ‘so what do you want me to do for you’ basically attempting to get me to ask for a refund. It’s not really goodwill if I have to say the words ‘I would like a refund’ is it? Lucky for him I didn’t want a refund. I told him that I thought the ride was unacceptable, that I didn’t want my money back and that I only wanted to let them know my concerns as it’s a new ride.
This was almost an hour after the incident and I was still shaking, experiencing severe headaches and having a nose bleed.