I was there the first day of this 'trial' and it was a total disaster. I don`t have a smart phone and my son couldn`t get a signal on his anyway. We queued for a ticket and didn`t move an inch forward in the 20+ minutes we stood there. Finally I challenged one of the staff (again) and was told they had opened the lines normally. If they had done that in the first place we would have had a ride and moved on already. Seriously NOT happy, especially as the day was a birthday treat.
If people want to book a time, fair enough - let them book. I just want to go to the ride, queue as normal and get on it. I don`t want to go shopping - I go to ride coasters. I also don`t want to have my riding planned or do silly little rides while waiting for my ticket time.
Thorpe Park will not be visited by me again until they sort this out properly!