TPJames Posted August 30, 2014 Report Share Posted August 30, 2014 Hi all, I am looking for a direct email to a higher customer service team or management at alton towers. A more superior one to the normal email if possible(if not please could I have the normal email). This is to discuss a complaint in which I won tickets to a festival and they have not turned up, today being the day of the festival. I would like to speak to a person as high up as possible so please could you provide me with as best as you can Many thanks to all of you, James Quote Link to comment Share on other sites More sharing options...
Benin Posted August 30, 2014 Report Share Posted August 30, 2014 Ring the switchboard and ask to be put through to someone... Emails can be ignored/forgotten... A phone call cannot be... TPJames 1 Quote Link to comment Share on other sites More sharing options...
TPJames Posted August 30, 2014 Author Report Share Posted August 30, 2014 Thanks, do you know what the number is? Will also email through as their customer service has been dreadful since I asked at least twice where my tickets were and got the classic merlin responses. Will be emailing and calling up as it's a problem which needs to be dealt with. Quote Link to comment Share on other sites More sharing options...
Benin Posted August 30, 2014 Report Share Posted August 30, 2014 http://www.altontowers.com/contact-us/ TPJames 1 Quote Link to comment Share on other sites More sharing options...
Marc Posted August 30, 2014 Report Share Posted August 30, 2014 Thanks, do you know what the number is? Will also email through as their customer service has been dreadful since I asked at least twice where my tickets were and got the classic merlin responses. Will be emailing and calling up as it's a problem which needs to be dealt with. You tried Twitter - often get the best results here nowadays with any company. Quote Link to comment Share on other sites More sharing options...
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