Coaster_Contrarian
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Just opened. Instant 60min wait and growing. Edit - lasted 10 minutes. Down again.
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Closed so far today. Not on the planned closure page. A lot of children about today as well... supposed to be a school day according to the local councils website.
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Coaster_Contrarian reacted to a post in a topic:
Universal Studios Great Britain
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MattyB reacted to a post in a topic:
Universal Studios Great Britain
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https://www.bbc.co.uk/news/articles/cz95n2837vgo It's happening!
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Hyperia
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Coaster_Contrarian reacted to a post in a topic:
Hyperia
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It's quite apparent at this point that there is a fundamental flaw with the engineering and/or design of this ride, which falls squarely on Mack's shoulders. I certainly hope Thorpe are not paying them for any remedial action that needs to be taken.
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Coaster_Contrarian reacted to a post in a topic:
Hyperia
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Coaster_Contrarian reacted to a post in a topic:
Hyperia
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Coaster_Contrarian reacted to a post in a topic:
Hyperia
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Hyperia's having a fairly bad opening day.
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Coaster_Contrarian reacted to a post in a topic:
Hyperia
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There has been remarkably little criticism of Mack. Nobody seems to want to admit that, at this point, it looks like Hyperia's problems have been caused by good old-fashioned poor design.
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Coaster_Contrarian reacted to a post in a topic:
Hyperia
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Coaster_Contrarian reacted to a post in a topic:
Hyperia
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Coaster_Contrarian reacted to a post in a topic:
Hyperia
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That's just isn't good enough, really. I hope they get the second train back on the track soon. 3-4hr queues is not good from a guest experience perspective. Surely this is unsustainable.
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Hopefully it stays open tomorrow. Will really leave a bitter taste if it's closed.
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That may be, but I'm more concerned for the experience of the paying guests.
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Queue page on the app states closed all day. Still no update on the ride availability page. People will have travelled on the basis of that information. It would not surprise me if they do this. Get it open for the press then hide behind their T&Cs when it fails to open for guests.
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Can't upset the vloggers! It would not surprise me if they got it open for press night. My experience with customer services this year has shown me that the park does not care about paying guests. Edit (next day): No changes to ride availability on the app. If it's going to be closed they really need to update the availability/closures page.
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Seeing as I've booked Sun Saver tickets for the 25th months in advance, will they change the date? This closure was not announced at the time of booking. (Edited for grammar typo)
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I know that. I'm saying that Towers made it sound like it wasn't a big deal. But, the damage is evidently extensive.
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Towers' statement made it appear that the damage was superficial, emphasising that fire-treated wood was used in construction. I think people were expecting it to only be shut for a few days.
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It's obviously done some significant damage for the ride to be shut this long.
