Leaderboard

After visiting the park last Saturday on the 29th September leading up to Fright Nights, I feel now is a good time to voice some big concerns I have with the way several rides are being operated not just across Thorpe, but other Merlin parks such as Alton and Chessington. This problem has been getting worse and worse as 2018 has progressed and up until the start of 2017, this was never an issue before until now. But last Saturday demonstrated this system has now gone too far, and this is regarding the use of priority or disabled passes by guests. Now, I understand this may be a discussion which can be quite sensitive to some readers and I am not criticising or demeaning those who use these passes that have a genuine disability, but I am going to pick at the way the parks manage this system because it has reached boiling point after my experience last weekend and here's why with some examples I've experienced this year and indeed last weekend. Used spoiler tags for each example to keep this post shorter: (Saturday 29th September - Colossus) (August Bank Holiday - Th13teen) (Every visit in 2018 - Derren Brown's Ghost Train) (September 2018 - Vampire) (Opening day 2018 - Wicker Man) Before 2017, this system never really posed any problems or frustrations in the past at any of the Merlin parks, but every time I visit any of the parks now, the number of people I am seeing using these ride access passes has increased dramatically, so much so that in most cases, they are in fact longer than the Fastrack queues and this poses a huge problem. All the main queues for every ride across every park are moving so slowly now that it makes Spinball Whizzer's queue look like nothing these days. What should be short & quick queues on quiet days are now doubling in length for the most part across the majority of rides at Thorpe, and I have noticed this on every visit I have made this year. Staff on most attractions are allocating far more seats to those with a priority/disabled pass to the point where as highlighted with Colossus above, they are now filling entire trains of these people in order to keep the length of them down. With Fright Nights soon approaching where queues will hit their maximum lengths, I am deeply worried many attractions are going to have some horrendous queueing experiences for guests not only in the main queue, but also the disabled and Fastrack ones where they will need to also wait longer because of the quantity of people that are now using these passes. I'm unsure what solution I can suggest to prevent this getting further out of control, but this needs to be brought to attention because the situation is getting worse and worse every visit I make and nobody else is talking about this ever-growing problem shockingly. I need to be careful with how I word this, but something needs to change with the allocation of these passes because right now, I am seeing the disabled entrance as nothing more than just another Fastrack queue given many people through my eyes don't look like they have a disability. And for those with a genuine disability such as being in a wheelchair, I find this incredibly unfair for them, just like the father at the example with Th13teen I mentioned above. I can only ever dream of a queue system similar to the likes of Phantasialand and Europa Park, but understand this will never happen sadly. As it stands, not one of the three queues at Merlin parks is a win for guests, so something needs to change to keep this from degrading and getting worse.