Which Merlin park is best operated?

[Matt N]

Hi guys. Here in the UK, we have four Merlin parks: Alton Towers, Thorpe Park, Chessington and Legoland Windsor. Operations are a contentious topic surrounding the Merlin parks, particularly as of late; people talk a lot about throughputs, ride availability and the like with regard to these properties. However, there’s arguably some variation between the four properties in terms of many of these metrics, so with this in mind, I’d be keen to know; which Merlin park is best operated, in your view? Which one performs best in terms of metrics like throughputs?

 

Personally, I would put Alton Towers at the top of the pile. But if I were to rank them, I would say the following:

1. Alton Towers - The park may not be perfect, but in general, I think it’s the one that seems to have the most consistently strong operations. Throughputs are broadly excellent, on the whole, with lots of trains running and quick dispatches, the staff seem generally good at batching people and encouraging guests to fill seats, and ride availability, while extremely inconsistent at best in 2023 and 2024, generally seems to have been a lot better this season. I would say that Alton Towers is broadly very good operationally.
2. Thorpe Park - I have to say that I think Thorpe Park gets an unfair amount of flack for operations. From my experiences, the park are generally pretty decent at getting good ride throughputs; particularly as of late, there does seem to have been a bit of a throughput push at Thorpe Park. On my visits, rides generally seem to be running at full capacity and dispatching fairly promptly, for the most part. Granted, I don’t think the park is quite as slick as Towers in some regards; for instance, I don’t think they’re quite as proactive as Alton at batching and encouraging guests to fill seats. Nonetheless, I find that Thorpe Park generally do a decent job, and I don’t think ride availability is that bad either. On some rides, I would even argue that Thorpe Park like-for-like does better than Alton Towers; for instance, Stealth consistently seems to get a good peg higher than Rita in terms of throughputs, from my experience.
3. Legoland Windsor - Here’s where I think things dip slightly. It might be down to a greater lack of intrinsically high capacity rides, but I find the queues at Legoland seem to move more slowly than at Thorpe and Towers. In general, I think the coasters seem to do OK, but could go faster. For instance, Dragon was doing a little over 3 minutes per dispatch on my last visit, which seems a little on the slower side for a simple lap bar coaster running multiple trains. Minifigure Speedway was also impeded by the same weird quirk as Mandrill Mayhem, where they won’t let you wait on the platform. Some of the non-coaster rides also seemed a bit short-staffed; for instance, Flight of the Sky Lion had one person running the whole show batching-wise, and it was resulting in a dispatch interval probably no quicker than 10 minutes or so. To be fair, though, availability seemed good on my visit and I don’t really remember anything breaking down.
4. Chessington - Granted, I’ve only been once in the last decade, but Chessington definitely seemed like the Merlin park that struggled the most operationally on my 2023 visit. Most rides seemed very short-staffed; for instance, Vampire had one person who had to handle both batching and restraint checking, resulting in some of the slowest operations I’ve ever witnessed in a Merlin park (around 400pph on 2 trains…). This story continued across multiple rides. Croc Drop had one poor man running the entire ride on his own. Tomb Blaster had one poor man who had to batch, check and send the entire train. Dragon’s Fury was also strangely operated, taking a good 50% longer to send each car on average than Spinball Whizzer and only 3/4 filling most of the cars (?). To be fair, Mandrill Mayhem wasn’t doing badly at all for a 1 train shuttle coaster (around 3 minutes per dispatch), but most things seemed short staffed and quite slowly operated as a result. I went on a Sunday in September that was not obscenely busy, and there were many rides where the advertised queue breached 60 minutes (I saw Dragon’s Fury on 100 at one point!).

But I’d be keen to know: which Merlin park do you feel is best operated? Do you agree with my ranking?

[JoshC.]

Thorpe comes out on top for me. Speaking across the board, availability is decent and throughputs are good. Towers do well with throughputs, but their availability feels a lot worse.

 

Legoland comes next for me. They cope well with what they have.

 

Chessington isn't awful, but they have a lot of low throughput rides and they struggle to operate them well.

[Inferno]

Got to be Thorpe for me these days - they have had quite the turnaround over the last few years.