Merlin are continuing to plough on as normal.
Towers will open,
[Updated 17:15 17/3/20]
Further to the Government’s update yesterday and its recommendations on social distancing, we wanted to update you with what we are doing at Alton Towers Resort following the announcement. The health and wellbeing of our guests and staff is our priority, and as such we are making some changes to help ensure our guests remain safe during their visit with us.
It’s important that if you do feel unwell or are in self-isolation following a member of your household showing symptoms of coronavirus, we ask you to postpone your visit until you are fully recovered.
As a large outdoor attraction, we’re developing plans to maintain space and social distance as guests move around the resort, in addition to the enhanced cleaning regimes and availability of hand sanitisation products.
We ask all those who visit Alton Towers Resort to observe closely our guidelines on maintaining a safe distance between each other and to upkeep good hygiene practices.
Social distancing - Our staff have measures in place to maintain a safe distance (approx. 2 metres) between guests in areas where people normally congregrate (for example queue lines, show arenas, restaurants). Information on social distancing will be readily available at arrival and around the attraction, and our staff are there to provide advice and guidance on what to do.
Proximity - Where close proximity between guests and staff is necessary, for example in checking ride harnesses, we will keep this to a minimum and operate in line with the latest guidance. This might mean that some rides and attractions may not be available during your visit. We ask you to also avoid cash transactions if possible.
Frequent hand washing - We continue to implement enhanced cleaning regimes throughout the Resort and place hand sanitisation products. All team members will wash hands at least every two hours and we ask you try to do the same.
We want to help as much as we can. If you still want to go ahead with your visit, we look forward to seeing you, but we understand that you may wish to change your forthcoming travel plans. Therefore, if you have booked a ticket to visit the theme park from now until 1st May, your ticket will be valid for use on any date during the 2020 season (excluding Fireworks dates on 6th, 7th and 8th November.) We will review the situation in April to decide whether to extend this approach beyond 1st May. If you have booked a short break but wish to change your booking, please contact our short breaks team who will discuss the options that are available to you. Contact details for this team can be found on your booking confirmation.
We appreciate this is a difficult time for many. We want to stay open to provide a happy and fun experience for our guests, but we will always act in accordance with the government and health authority recommendations and may be required to make further changes in the near future. As we continue to monitor the situation as it develops, we will provide you with updates across our social media channels and our website here www.altontowers.com/plan-your-visit/coronavirus.