I visited yesterday and some thoughts and bear in mind Chessington is a rose tinted glasses park for me-
This park isn't really ready for Easter. It's going to struggle with one train on Vampire and what looks like to be only four functional cars on Rattlesnake. The second Vampire train is located just behind Scorpion Express at the moment. They also have 12pm opening for Wild Asia, Tiger Rock and Zufari. Which is fine, the park was pretty quiet. But three of the six weren't ready for 12. Scorpion Express's train has returned and was being put back together on the ride. So thats good.
It's wonderful that they've done big projects like repainting Fury or the ground work near the Main Entrance. They need to go focus on the small details now. Some of the theming across the park is really aging, worn away and looking pretty shabby. I know, I want the world.
The staff were absolutely miserable. The odd smile from a retail staff member was the best we really saw. But I can't help think this is from the top and some of the situations the staff seem to have to deal with. Like on Vampire they don't fill the station anymore. But they don't have someone batching people into rows, instead, the on load platformer has to do it. But on my ride, whilst she was checking bars, the people started batching themselves. Which meant she had to start shouting at all the guests (because the music is loud), the operator had to make an announcement. It was just very disorganised. When the park is this quiet, is it really necessary to stop us at the batching area or still continue to batch people into rows.
Breakdowns. Oh boy. Lots of them. We got caught in a Kobra, Rattlesnake and Fury shutdown and we saw many others including being evacuated from Tomb Blaster. To clarify Fury wasn't a breakdown. It was an alignment gate issue. But because of the stupid rules inflicted top down, the attendants can't solve it. An engineer and management has to. So you stand there and wait and three managers turn up. But they cant' do it without the engineer. So you wait for the engineer. But they are probably attending another breakdown. You just wait. It's infuriating that what is a ten second fix becomes a ten minute shutdown. I bet the staff on Spinball, Tarantula, Salama or Winjas don't have to put up with this nonsense. If the issue is mistakes in the past, then have a well experienced platformer there at all times who is trusted to fix the alignment gate. Don't bold up 100's of people. It's so silly.
Tomb Blaster evacuation Now, for a company that is obsessed with health and safety and the risk of death, this felt really haphazard and very perculiar. We got stuck in the first show scene and had to walk back to the station area. Yeah that fine. At the time I was slightly amused at the lack of communication from the ride hosts. They didn't tell us to hold onto the handrail or stay away from the big massive drop from the evac stairs to the track trough. This is a ride that 4 year old kids can go on after all, the one in front of us kept veering towards the drop. Towards the station you cross the transfer track and again, massive steps for young kids, no warning signs or communication from the staff.
I had a good day and the work in improving the park has made the place look in parts, much better. But it's quite clear that the park is struggling on a lot of fronts. It was nice to see Mandrill but I'm worried that this shiny new ride will only highlight the sharp edges elsewhere.