Project LC

I was at alton all day, only came across 1 minor break down all day. Reliability will be strongly influenced by thorpes under staffed engineer team.

I am aware of this but the complaint to guest ratio is far higher than a normal day. Also another thing which proves there is more complaints than usual is that guest services are aiming to reply in 10 days rather than the normal 7. Even in the peak of summer they still aim to reply in 7 days. Yes many guest will still have enjoyed the experience (even if they didn't get on much) but there will also be the people who didn't like it but haven't complained.

The island behind swarm has far more relaxed planning permission on it witch is currently a 50m coaster which is 850m in length. If they want a dark ride putting it there would prevent a coaster of that size from going in the park. They will want to save that.

I'm sorry but every point that person raised is invaild. Who cares if its in the small print, the point is it shouldnt be. Paying £700 on thorpe a year instantly means your a nutcase. Someone direct them towards eurpoa park please. Also I'm imclinded to agree that this year seems to be have been poor. Apart from two out of about 20 visists the park has been very quite and considering how I can only ever visit on a weekend that seems to imply that this year hasnt been too good in numbers. Yes fright nights has been heaving but I dont think that is a good thing. All its done is generate a lot of complaints and given thorpe a bad reputation.

I more meant that merlin with their budget only need to aim for good rather than great. Yes great would benefit them more but being only good is still fine for their business.

No I dont, I was meant to be at cwoa today but had no way of getting there. So I have a day of nothing planned.

Unless you have pre-booked they wont let you in. Is the tesco voucher a ticket or something to exchange for a ticket?

Ill just sit back and watch the fastrack complaints come rolling in.

The queues are not too bad. Stealth is under an hour and nothing is in the hundreds. Maybe capacity has been reduced a bit.

I never said that merlin wasnt the better business. I stated that merlin is a monopoly in the market. BPB will overtime gain more popularity if guest satisfaction is good which will lead to bigger budgets and finally end up in them being able to advertise on the scale merlin does which would allow them to compete. Merlin doesnt need to worry if guest satisfaction isnt that great as they have the budgets to spend on advertising to draw people back. Focusing on guest satisfaction would reduce the need for massive advertisment budgets but they dont seem to have worked that out yet. If they employed more staff then they would be a much better park. Clearly this year the engineers have been a little under staffed hence the 1 train op in the mornings and inturn this has lead to what seems to be an increase in breakdowns. Its not been a harsh year weather wise, so to have so many rides breaking down as often as they have done this year is quite poor. Yes the rides are fairly old but thats the case at a lot of parks and not many of those have had the sort of breakdowns thorpe have been having.

Stupid auto correct and its complete lack of knowledge of apostrophes. *wouldn't be as painful

I think one soloution to their problem is just hire a few more people. The coasters need batchers for the bays so a train doesnt have empty seats, the people at the front who sell fastracks should be checking peoples hight and guiding people to the right place as well as making sure the queue times are updated. That way their job could be more permant and the queueline shops should really have people in them at peak rather than closed for most the day and open for 2 hours when the queue isnt even near it. That way guests are happier, the rides hit a better capacity and people dont waste time queueing for a ride they cant go on. The staff being kind and looking like they care is some pretty basic things they aren't doing which is resulting in people directing their anger at other things like fastrack. Yes fastrack is bad but it wouldn't be as painful if seats stoppped going round empty, the staff were happy and the queues had some form of entertainment.

Paramount Park will take away customers and they will take away even more if people remember experiences like the ones people have had over the last few weekends which they will. Not many people forget something like that. So you've wasted 30 minutes queuing at guest services, all that time you are surrounded by people with a similar mind set. You are wasting even more time trying to talk to someone. They will be there to try and get there money back. If they are explained that refunds cant happen then they either have to settle for the next best thing or walk out;. Walking out will have tiny effect on the park so wont impact them. The only person who would have an impact if they walked out was if that person had a way of spreading their opinion to the masses. Like a journalist or something along those lines. Another point you raised that people complain for the passes is another fault of Thorpe. People know that they are going to get something for nothing so they are going to play the system. If Thorpe didn't give them out so much less people would do it.

They would have just waited 30 minutes to complain, after being annoyed enough to go and complain. At that point I think anyone would find it hard to take the moral high ground.

I guess they accept them because they think that its the only thing they can do. In a way it sort of is the only thing they can do.

Its the fastest way that the people at guest services can deal with them. Terrible system but can result in being beneficial if your complaint is not about fastrack and is about something else.

I hope you mentioned that one of the reasons in declining numbers of people to Brighton is down to the green party and their £10 an hour parking. The reason I said paramount being the only ones who can take them on is because they are the only company with the level of investment which can take on the vast relative amount merlin spend. Providing that it goes ahead of course.

I thought that was the case but reading that tweet it says otherwise. Cut your wait by 1/3rd makes it seem as it will reduce your wait by 20 minutes instead of making it 20 minutes. If they think RnR can fix this then they are wrong, all it will do is hide the problems to the public. Thats why they think it works.

Wait does it mean cut it by a 1/3rd or make it 1/3rd of the main queue? Because at the moment what it is saying is that if the fastrack queue was 40 minutes the main queue would be an hour.

They are beating the might of merlin on guest satisfaction. which in turn will lead to BPB being better at business. Unfortunately the monopoly of merlin is preventing any competitor from taking them on because of their sheer size. The only company that is close to being able to take on the money squeezing people of merlin seems to be paramount.

I knew it was high but I thought their old complicated system was still in use which worked out to be 25%. 33% is stupid and insulting to anyone who paid to get in.

so 1/3rd of the train is going towards fastrack which quite frankly is disgusting. Anyone has a right to say that it is overselling. It shouldn't exceed 10% let alone 25%. To moan at a 45 minute wait for a fastrack queue is perfectly acceptable but if that is 1/3rd of the queue then that main queue must have been horrific. Sell less of fastrack, introduce queueline entertainment like tvs with games, music ect. and then someone may have a positive experience at the park rather than they waited 90 minutes for every ride and paid £45 to do so.

Quite busy, not like the last few saturdays but anywhere from 40-90minutes for coasters. Last weekend of the season may have some odd effects on the turn out.

No more RnR tests for the rest of the season. Unless they change their mind and announce more.

I dont think they will ever test it how it is meant to be used before they impliment it fully. Another one of the many reasons in why this system wont work.