That article did make me laugh, I'm sure Universal would want guests roaming the park and spending money, rather than standing in a queue the whole day.
Galaxy's Edge at Disney is much easier to implement a virtual queue system for (it's a glorified indoor motion simulator) than #Hagride (complicated Intamin coaster opening during storm season in Florida). Weather and technical delays could have turned the virtual waiting system into a nightmare with backlogs.
Calling the whole process "inhumane" is a massive overreaction IMO, nobody forced guests to wait as long as they did for a coaster. The queue times were heavily advertised, and there's screens outside the park advertising when the ride is at capacity. Universal did a very good job of keeping guests in the queue happy and safe, free bottled water was dished out, toilet breaks were permitted by giving guests leaving the queue a password to get back in and entertainment put on.
Regarding capacity, they have been running more full cars (some rows audio was not working, which has now been fixed. and
Despite the long queues, guests have been coming off this ride absolutely singing it's praises. It appears Universal/Intamin have struck gold with this ride!