Flipper, that's just complete niavety.
Complain about fastrack when it's being oversold and poorly run, and the more complaints then something will be done about it. It's awful having people selling at the ride entrances, regardless of what park, because of what it does to the main queue. It's a **** system, particularly if they do as pluk says (and I fully believe that having seen it myself there).
As for staff attitude, well then thorpe should treat their staff better. That's the way to affect KPI scores and make everyone happy. You can't just say that's how it's gonna be.