To any guest, it's utterly shocking and disgraceful that the park looks like this. Be it a returner, or a brand new guest. Infact, it's worse if it's a new guest as there's hell chance they'll ever get them coming back.
I can't simply believe this had to happen at the worst possible time for chessington. Heavy investment year, a ride which should've brought the park back onto the map and being very prominant being tainted by the rest of the park looking like something out of Holidays from Hell.
As for guests moaning about runaway, meh to them. I'm sure the guests would actually prefer it to be closed rather than open with no theming showing the back-of-house of Chessington. The same as Air would close rather than be on just one craft operation. It's the experience that matters, and chessington is just failing to provide it.
Shame, as I adore the park. It's gonna be weird staying in their hotel soon but not actually venturing on park as I don't want to become incredibly angry with the place. Zufari will just have to wait.