Went last night and Swarm was extremely poor.
The train would come into the station then the two staff at back of each side would then meet in the middle and have a chat instead of checking seats, then when the gates closed they would move with glacial speed to do seat checks all while the other train is sat outside waiting and the front few rows were already checked and staff waiting at their buttons.
lots of people could also be overheard dismayed at why trains were going with empty seats, why not put the single riders together and let another two on etc. Don’t think I’ve ever seen Swarm as bad as it was last night.
In general some staff do appear to be on a go slow, no effort whatsoever made just the bare minimum maybe staff moral is low due to demands on actually being busy.