One step forwards with the batching, but two massive steps back...
I think it's the staff you know, there is a lack of effort and bother... Although seeing empty back rows (and a busy disabled queue) makes EVEN LESS SENSE!
Sigh, 4 rechecks before a dispatch when everyone was fine... So frustrating to watch... Batching is ok but not run great...
I dunno, the staff just take FOREVER, and then sometimes go AWOL... Then you see a manager be thick regarding people unable to 'leave' cos of the chain still in place in front of him and you realise that these are the people DOING the training...
Even KUMALI is run better...