I mean that instead of giving everyone who complains a Fastrack, they should actually look at what has happened and why, and look to improve this. Many of the problems occurring at Thorpe have been happening for years, and yet it seems that they show no signs of actually improving.
King Nemesis provided context above for this particular situation.
One boat on Tidal Wave?! On a hot day like this and with Loggers closed as well! Are they serious?
Just to be clear, it's obvious to me that the engineers work very hard, but there clearly aren't enough of them to cope with the demand.