Thorpe are making steps to lower queue times and possibly level the playing field a bit better with the Reserve and Ride initiative.
From memory they want to be a queue-less theme park in just a few years and have made steps to do that.
I agree with the fastrack = bad arguement and to an extent even disagree with Disney's free fastpass system (As it is used on attractions that don't need it which inflate standby waits that could be minimal eg Buzz Lightyear and whilst 'everyone has the opportunity to get them' some guests are more in the know and can plan their day a lot more effectively)
However, it's silly to say Thorpe aren't trying to do anything about it or don't listen to guest feedback because they have made very obvious steps in the last few months. Sure, this isn't a quick solution and fastrack may be around in it's current form for a while but they are trying.