*First off, apologises for the far-too-long rambly post. I've wanted to get my full thoughts and opinion down on the system for ages now, but never really had the time or the patience to put it all down...* The way I've read it is that the system has changed from last year in the following ways: -You can only access the system from WiFi on park. -When you sign in, everyone in your group needs to scan a valid ticket / pass. These two things combat two of the biggest flaws in the system last year. Firstly, it stops people who aren't on park reserving a ride. This stops trolls from ruining the system, and it stops people reserving a ride when they're travelling to the park (if they're arriving after park opening). Secondly, it stops people from the same group doing multiple reservations. For example, if you're in a group of 4, one person would need to login, and then scan everyone's tickets. So, if anyone else in that groups tries to sign in with a different account, they can't, as their ticket has already been scanned for that day. That's a massive improvement. This makes the system a lot harder to abuse. In fact, I can't see any way the system can be abused now? Between x people, you can make 1 reservation at a time for x people, and no more. Also, many people bring up the point of 'What if someone doesn't have a smartphone?' or 'What if I don't take a smartphone to the park?'. Well, you only need 1 person in a group to have a smartphone with them. Out of every group that goes to Thorpe Park, how many of them will not have a smartphone (or a smart device with access to the internet) between them. I'd be willing to bet almost all. Of course, there are still potential problems with the system... -What happens if 'the leader's' phone dies? I guess you can sign in on other devices; you're not tied to one phone, just one account. But the problem still stands - not many smartphones last more than a day of battery problem, and it is a potential problem (especially on the longer days). It can be worked around, but it is something Thorpe should look into a big more if they want to make this work in the long term. -What if the WiFi system on park crashes/is very slow/whatever? Simply put, chaos would happen. Wireless technology can always have glitches, especially with a large number of users, and it could really cause chaos if a problem happens. I guess the good thing here is that the system is quite reliable these days, and will surely just continue to improve, so hopefully any system crashes will be minimal / non-existent. -The system just spreads people around the park, putting pressure on the filler attractions. This is always the big problem. At this moment in time, Thorpe just doesn't have enough non-coaster things to do. Yes, it's got a wide range of flats and water rides, and it's getting more 'other' attractions (like IAC, Angry Birds 4D, etc.), but it's still not enough. It's good to see that a lot of the trials are occurring during Island Beats / Fright Nights, as that gives people other free options that aren't rides. So yeah, at this moment in time, Thorpe don't have enough other things to do to roll this out on the big scale. However, I still think people over-exaggerate what will happen. There is cause to I suppose, given how bad some of the Fright Nights trails went. On a very busy day, you're looking at about 5000 people that would potentially be queueing for the coasters being spread all around the park (that figure is a 'guesstimate', not one plucked from thin air). Given the number of other rides available, as well as the fact there would be other things to do, that won't make too much of a difference to ride queue times. There will of course be a difference, but assuming the system doesn't muck up, it shouldn't be that noticeable. -----
A perfect example of what I was just saying above about people possibly over-exaggerating the worse possible scenario. Leaving myself a big opportunity to have egg on my face here, but I just really can't see ridiculous queues like that happening on X.
Fright Nights was a weird one. My personal experience was positive; the park was very busy, but I was able to get all 5 mazes done, plus Swarm, in just over 5 hours. I didn't cheat the system, though do admit I was lucky in some cases, and will also say there were some problems (had a very long wait for Saw Alive, for example). I think operating RnR on the coasters over Fright Nights instead of the mazes could be better. The trouble is, many people were still prepared to wait in the standby queue. Of course, they had a small allocation planned for the standby queue, but if many more people than expected were using the standby queue, then it creates problems. They could adjust the allocation to get more people in the standby queue through, but then that increases the RnR wait, and they causes a backlog on the system. But then if they leave it as it is, they then have the problem of a 3 hour standby queue (which will feel a lot longer too). It was lose-lose really. It was a brave decision to trial it on the mazes, especially since they couldn't be certain of things like throughputs and queue lengths. Trialling it on the coasters instead is a much safer bet, since they will have a better knowledge of what allocation works best. And, again, it shouldn't affect the queues of the mazes that much, sense everyone virtually waiting will be spread all around the park.
It sounds like you have to scan each individual ticket - let's hope it is that way! As for finding tickets on the floor, it's not really going to lead to abuse. If everyone who wants to use the system has to scan their ticket, then hopefully the vast majority of tickets will be scanned. And for the ones that aren't scanned, then it doesn't matter unless you find the same number of unscanned tickets as there are people in your group. To be honest, if anyone is desperate enough to pick up multiple tickets from the floor in the hope that they can get in a few more rides during their day, they should probably evaluate their life a bit...
The system has had plenty of positive feedback as well. Do you really think if the system was really poorly received on the whole, they would still keep it? Yes, the Fright Nights trial was poorly received, but I wouldn't be surprised if, internally, Thorpe accept there were faults of their own there (plus the fact it was one of their busiest times in years didn't help I'd assume). Should one or two bad trial make them say 'Well, we've had plenty of positive feedback, but we've had one bad trial, let's call it quits'. Of course not. We've seen Thorpe (and Merlin parks as a whole) make changes when they've had attractions / systems receive poor feedback, so they wouldn't break habit with something this big.
Also, maybe I'm just in my own little world away with the fairies, but are there really that many people in Thorpe's core demographic that don't have a portable device that can access the internet? More or less everyone I know who would be in Thorpe's core target market has some sort of device that can access the internet. And then if you take a group of 4 people say, surely one of them will have a smartphone? Maybe I am away with the fairies and wrapped up in my own little bubble in thinking that though...
---- I think in general there's a couple of things to bare in mind about all this. -These are still trials. From what I've heard/understood, Thorpe wanted to trial this over a 3 season period (so 2013-2015). They wanted to try the system in many different ways, see how it developed, how it was received, and so forth. The long-term goal of the system is to create a "queue-less park" (or, more specifically, a park where you never wait more than 15 minutes for a ride). However, that still seems to be a long term goal. From the plans for WC16, we can see there's a long queue line planned for the ride. So Thorpe clearly understand this isn't something that will happen overnight, and will no doubt be aware they need to become much more of a resort before they can offer a place which is queue-less and has enough to do. -They've got to 'battle' against the common viewpoint that you have to queue at a theme park. Even with RnR in place, people are still happy to queue in the standby queue, even if it's a longer wait. People expect that they will have to queue, and are fine with that simple system. If Thorpe really want to make this work, they've got to encourage people the RnR is the best way forward. The only way I can see them being able to do that is if they offer so much that the only way to get everything done is if you don't queue; again, something they are a long way off. -The trials have been well received! The vast majority of people who have used the system have been positive about it. For your average guest, it no doubt allows them to be able to do more. As can be seen even in this thread, there's people on here who have been able to get more done as a result of the system (me included!). And if the system continues to be well-received, Thorpe will try their best to make it work. ----- Whilst I am quite positive about the system overall, I'm still not sure if it will have long term success. I'm not sure Thorpe is big enough to be able to offer enough to do to make the system work and I'm not sure they'll be able to convince people that this is the way forward. More importantly, I fear that a queue-less park could stop the natural and fun exploration that a theme park should have, and just suck the fun away from the whole theme park experience..