Coaster

I can think of a few examples where parks have kept/built up more trains than they need; up until 2020-ish, BPB would always have 3 trains in the station for Big One and 3 for Avalanche, even though those rides have not operated with 3 trains for well over 15 years in both cases. I guess this is a slightly different case in that the rides were both designed for 3, but the park were still making more trains serviceable than they needed. (Sadly this has stopped now - and as a result both run with one train much more often). Also, the Roller Coaster at GYPB has 3 serviceable trains even though it very rarely runs more than one at a time. Perhaps it comes down to whether a longer coaster with the ability to run 3 trains would have been ideal - then, if one was out of action, there would be 2 available by design. I take onboard that buying a 3rd train without being able to run it would be expensive, but I do hope they are able to find a fix of some kind as the situation now is far from ideal. I wasn't suggesting Thorpe had increased the Fastrack capacity; but more that it's likely that more people bought one to avoid the four hour queue, and going by the 60 minute Fastrack queue time, it did not seem that Thorpe had taken any measures to reduce the capacity to factor in the 1 train. Therefore, they could have potentially sold more than usual despite not literally increasing the number of available Fastracks.

The point; to prevent, or vastly reduce the frequency of, a situation where the most popular coaster in the park is running one train during one of the busiest periods of the year. Having a 4 hour main queue and 60 min Fastrack queue on one train is ridiculous. With the maintenance team being stretched; this is also a Merlin/industry issue, which the company needs to resolve through better terms to attract more employees. I don’t think we should accept bare minimum because of another problem that is within the company's power to resolve - they are just choosing not to.

I'm pretty sure Thorpe originally bought 3 trains for Stealth for this exact reason? Correct me if I'm wrong.

Thorpe really should have bought three trains to ensure that when one is unavailable, they still have two serviceable ones. They cheaped out and guest experience has taken a massive hit during one of their busiest periods; but it's okay, because they've used it as an opportunity to sell more Fastrack. And so continues the mediocrity.

It's been closed on well over half of my visits this year.

I haven't, largely because a few weeks prior I raised a concern about a separate issue in guest services and was told "there's nothing we can do." In that instance, I explained that two of my friends had come in on day tickets and Hyperia had remained closed until 6pm (at the point we visited GS it was due to be closed all day), several coasters had opened an hour + late, downtime across the park was pretty drastic and Fastrack overselling caused a 60 minute queue on Inferno to become 2 hours. I was told that because the "magic return" (can't remember the official name for it) hadn't been activated, nothing could be done. Absolutely not the fault of the staff behind the desks, but the sign of a management who simply don't care once they've got people through the gates. If the day described above wasn't deemed awful enough to offer a return visit, I have to question what standards they actually aim for and whether raising a complaint about Hyperia closing would be a productive use of my time.

Ultimately, Thorpe Park did put out information that was untrue. With that said, I hold the management responsible, not the social media teams; there looks to be a lack of synergy between departments.

First and last impressions are the most vital thing in customer experience. You can have a fantastic product/attraction, but if the final experience a customer has is poor, that will linger and leave a lasting negative impression. Thorpe Park, as a customer-orientated business, should understand this. I deem it unprofessional because parks across the world manage to inform guests of when a ride queue will close. Phantasialand display closing times on electronic boards at each ride entrance, and even BPB (with all their faults) manage to display opening and closing times for each ride, both on their app and on the boards outside ride entrances. It's a basic part of operating a park, but somehow Thorpe can't get it right. If a park gives out inconsistent information across different channels, they're not even grasping the basics. My complaint isn't specifically about getting another ride. It's that the queue closing time should be made clear both online, and from first thing when entering the park. Other parks do this, there is no excuse. Had we known in advance when Hyperia's queue would close, we would have joined nearer to 8:30pm to allow for a night ride. Instead, we missed out on a proper night ride due to Thorpe Park essentially lying on social media.

Thorpe handled this terribly. It wasn't made clear at all with the app showing 21:00 as the closing time. It was announced over the tannoy at 20:20 in the Hyperia area that the queue would close in 10 minutes time, but there was no notice given to people in any other area of the park, and to make it worse, the app was still showing the ride as open causing a lot of guests to arrive for their night ride and be turned away disappointed. We were halfway down the queue when it was announced, meaning we lost the opportunity to get a night ride. If Thorpe had communicated the closing time properly throughout the day we could have planned to join the queue at a better time. Worst of all, Thorpe actively lied on their social media pages on several occasions, guaranteeing that Hyperia would be open until 9pm when this wasn't the case! You cannot be taken seriously as a park if you can't be honest with guests, managing closing times is nothing new and parks across the world manage to get it right to avoid leaving a poor final impression. Thorpe just aren't a professional outfit and it shows.

Haven't decided yet after 4 rides, but it's very very good!

I found it disappointing that the queueline marshals were left to announce to everyone that the ride wouldn't open. Why weren't management in attendance? It felt really poor for them to hide away and let their front-line staff take so much abuse and shouting from guests; it wasn't nice.

Don't worry, I'm not back, just briefly returning to the forum to highlight what I feel is a very important talking point. In a recent government report, Merlin Entertainments have been listed as a company who have not paid minimum wage. The company failed to pay minimum to 1,100 employees, equating to £43,000. Source: https://www.gov.uk/government/news/over-500-companies-named-for-not-paying-minimum-wage Ride Rater have published a further breakdown of all the available info: https://riderater.co.uk/11561/merlin-entertainments-failed-to-pay-minimum-wage/ Flamingo Land are also named here for failing to pay 4 workers the minimum, following a previous report from Blackpool Pleasure Beach who had failed to pay 12 workers the minimum. In 2018, the CEO of Merlin Entertainments took home a salary of £1,493,000. In contrast, the £43,000 owed to 1,100 employees would have still left £1,450,000 for the CEO. Staff rely on being paid at least the legal minimum to live off, to pay their bills. It's shameful that this has been allowed to happen. Source: https://www.erieri.com/executive/salary/nick-varney-8ydw I feel that as enthusiasts/people with an interest in theme parks, we have to pay attention to this and demand better for the staff who make our hobby possible.

1966; the Doctor Who villain 'The Toymaker' dates back to a William Hartnell episode. Filming for the 60th anniversary (where the same character is being brought back, 'reimagined') took place in May and June 2022. Pictures from the filming were available in the public domain (many were posted to Twitter, YouTube etc) including photos of the shop facade and a sign inside the shop stating "Toymaker of the year".

Ding dong, etc 😂

Thorpe Park's new maze for 2023 has seemingly taken some inspiration from the 60th anniversary of Doctor Who. The similarities are as follows: 1. Both 'villains' are called The Toymaker 2. Both operate out of a similar-looking toy emporium Whilst the DW 60th anniversary has not aired yet, The Toymaker as a character originated in the 60s, and filming took place for the 60th anniversary special back in May/June last year; meaning that the DW story was likely written and planned well ahead of Thorpe Park. Interested to hear theories on this. Has it taken inspiration, or purely a coincidence?