Problem with queuejumpers is that if there's no staff to witness it, there's not an amazing amount people can do. If the guest in question minds waiting with the staff member and verifying with security, the staff can deal with an incident confidently and deal with it. Security protect yourselves and you get rewarded for your time.Majority of the time, the guys mentioning the queuejumpers then vanish, you cannot do anything as you dont have any solid evidence, nor confident if they are there. However, if staff members are present or witness smokers or queuejumpers in the queuelines, you'll notice them confront these people instantly.