I do wonder if the parks have shot themselves in the foot a bit, with them saying "we're limiting capacity so queues will be shorter" (Towers have been particularly bad at this).
When you load rides under usual circumstances, to get them to run well is a well-oiled machine. You plan to have all seats filled. You open the gates and unlock restraints more or less at the same time, creating an almost conveyer belt system for unloading/loading (when done right). Staff then quickly check restraints and boom. It's difficult to consistently do it perfectly, but that's how it works.
Under Covid rules that goes out the window:
-Some rides you can't fill every seat.
-You have to wait for a train to be clear of people before the next people can realistically join.
-You have cleaning which disrupts flow.
So throughputs are going to be lower. It all adds up. Across the whole park, and with some rides closed, that basically counteracts the reduced capacity.
I think one thing to keep in mind: it's the middle of July. At this time of year, queues are always horrendously long: 2hr+ for major rides horrendous. From what I've heard, coaster queues have only peaked at 90mins or so.. Under normal conditions, the queues would again be bad, but standard July bad of 2hr+..
Obviously there's two issues there. Issue 1 is the park are not doing a good job at advertising queue times correctly. It's definitely harder for them to estimate them with social distancing measures, but from what I've seen and heard, they can just be way off base.
Issue 2 is the fact that a 90 minute queue is still a 90 minute queue. And it feels even worse when it's going slowly and you see empty seats on trains. Regardless of the situation, it just makes those 90 minutes drag. And it's difficult to improve upon that.
Honest question here: what can the park do in response to this?
-What else can they do to implement social distancing? Where in the country is social distancing implemented perfectly? It's as much as the guests' responsibility as it is the park's, and if all guests don't do their part, you're screwed.
-Security search is going to be hampered by social distancing. They can fit less people in the bag check areas so it'll slow down.
-Other guests swearing. Again, what can be done?
A lot of bad reviews I've seen are basically along the lines of 'Don't visit during Covid restrictions'. And you know, I get that. Theme parks are very different at this time, and less enjoyable. They have a very different feel. Thorpe in particular doesn't have the theme park 'escapism' feel. And these measures certain have highlighted many of the other problems the park have. That's another issue. But honestly? It feels like a lot of complaints have an overarching theme of 'I didn't like my day because of Covid restrictions and other people's take of them'. And the park can't do a lot about that, as the only other option really is to not open.