It's the problem with having old infrastructure not designed for the modern crowds...
Expand the bridge, refurb the entrance and dome, make it look less messy with hoardes of metal barriers... Simple things, but will make it look a lot more nicer...
As for the Thorpe getting stick, they got the stick they deserved with their awful operations and general atmosphere in the past... This year that's changing... Shows the difference a knowledgable marketing team can make to a park...