What a complete and utter farce. We spent half an hour trying to get some knackered old smartphone connected to the internet which didn't work as they weren't using cards! (Even though I had one). This is wrong as it excludes a lot of guests who don't have smartphones. Therefore we used a priority pass that we had received when buying our Merlin passes on My Bloody Valentine (and had one of the worst runs ever through it - nothing happened!)
After a few rides we went over to Saw Alive, where the Reserve and Ride situation was just laughable. The main queue was just past the end of the final corner. The RNR queue however was huge! Coming all the way from the entrance up past the main entrance, winding around past the green tent. Also, it wasn't just one single line but a huge bunch of people - I reckon it would have taken about 2 hours at the least! And I feel sorry for those few people in the main queue thinking it won't take long. I bet they didn't even get batched until the RNR queue had gone!
There is no defence for this at all. How many people are Thorpe spiting with Reserve and Ride? And still they insist on trialing the system, which goes wrong nearly every time. Absolute craziness. Also, it's pointless. Why not just have a normal queue instead of people having to reserve to queue?
Studio 13 also had a RNR queue longer than the main queue, and CITW had quite a long RNR queue (but not as bad as the other ones!)
Further to this, we left the mazes in favour of rides, and queued 50 minutes for Inferno only to find that it was running one train. After everything else that had happened this is a complete and utter joke. It's obvious to me that they don't care one bit about customer experience, and it has me questioning why I keep going back to the place. Bear in mind that Inferno had both trains on when we went on it at about 5:30pm, so where is the logic for taking one off when the mazes aren't able to handle any crowds due to the stupid system?!
I have lost it with Thorpe. I'm visiting Fright Nights on Sunday as I can't let my friends down, but had it been just been family we wouldn't have bothered. Surely even they won't be stupid enough to trial it again given the complete failure today?! Complete waste of an evening, and petrol money. It's time Thorpe started to focus on throughput and guest experience rather than stupidity like this. Not impressed.