Hi guys,So I think it's about time we brought all of our members up to speed with things with what our aims are for our forum community.Members of The Team spent the majority of yesterday (I was up for over 30 hours working on stuff) brainstorming ideas and going through member suggestions and feedback, to decide on a potential plan as to how we can bring the community forward and into the future.Firstly, let me just say that we plan to experiment with lots of different things over the coming weeks and depending on feedback, we will listen and see what's best for everyone. That's an important point I feel, "best for everyone", ie- not what pleases four or five people. You can't please everyone, it's impossible, but having something that pleases the majority is a good middle ground.I may as well tackle the Chat Room situation first. Let me shed some light into what happened last night. Since the Chat Room was introduced, we have received an unbelievable amount of complaints from other members, parents, Merlin representatives and the parks themselves.The truth is, Chat, in its current form cannot continue forever. Things need to change. If we don't change, then this could lead to much, much more serious implications for our community. Considering the amount of members we have on here that actually work for Merlin as well, I'd like you to think what implications this could have on their jobs.Last night, we took the decision to take the feature offline, whilst all the moderating team discussed possibilities, not only for the chat room, but for other areas of the forum too. Like I mentioned, this is not a decision we're taking lightly, it's being forced upon us and we have no choice. At the moment, a manageable moderating structure does not exist for the chat room, so that is something that we need to implement before we can continue with our Chat Room and unfortunately, some possibly unpopular rules may need to be put in place.To work around this, these are some ideas that we have discussed, but not implemented as of yet....My idea was to make chat into a weekly/ bi- weekly event where on our selected days, we have topics of discussion which give people a purpose to be there and discuss something. This would solve the problem of members lingering around in there and then eventually, some kind of drama unfolds and this is a major source of complaints of the chat room. There are lots of members that would love to be involved in the chat room, but we have received complaints about comments made and the constant spammy arguments that occur in there. Not our view- but the views of our members.We have to agree on what our Chat Room is actually providing for everyone. Right now, it is a glorified messenger service in which offers nothing else to our community that other social networking sites don't offer. I feel there needs to be something worthwhile to having a Chat Room, so having discussion topics could be one solution.The idea of how it would work would be a chosen subject, sometimes park related, sometimes other topical points, therefore, if you'd like to participate then you can, but if not, then don't. This is not to say that once conversation has run dry, that we can't then have a general conversation with each other. The topical discussion points are to help members feel included in the discussion and not just a new member talking to a group of established members.Other solutions would be to only have the chat available when an Admin/ Mod is available and bringing in a watershed for younger members or having a minimum post count to enter the chat. I've obviously outlined my personal solution in more detail but note that none of these solutions will be experimented with until we have a proper moderation system installed.We have listened to various points about our moderating style on the forums and trust me when I tell you that they have all been taken on board. I'll tell you my personal view, which is that we should allow more leeway in all sections of the forum in terms of freedom of discussion for our members and I think we have been overly strict at times. However, we will all need to decide on a compromise so that our moderators are happy and also one that our members can cope with, with clear rules and guidelines of what is what isn't acceptable on the forums.As we have listened, we're in the works of setting up a banter section our on forums due to concerns that the fun and jokes were being lost from discussion. It's not my personal preference- I would much rather we had it running throughout the forums, within reason, but it was a suggestion made by our members and the team are willing to experiment with it. So expect that to appear in the coming weeks.We discussed our meets. We have only just begun to shake off the bad reputation that our meets received from 2009/ start of 2010, this we're really pleased with and on the whole, everyone seems to enjoy our meets and we would love to keep growing the scale of our community meets and offer for trips for people. We hope you enjoy them as much as we all do.Now, let me touch on some of the changes planned to the Mania Hub site. Again, nothing is set in stone but these are some of the changes you can expect:Maniahub.com main page- we have removed the coming soon banners for our planned sister sites. At this current moment in time, we shall not continue development on these sites. We would like to perfect what we do have before we make the choice to expand. Basically, we want to offer you quality over quantity.Now, we know the page looks strange now but bear in mind this is only temporary whilst we go about changing and improving the Mania Hub page itself. It won't stay that way forever and we realise it's not a very appealing first image for our site guests.Let me tell you some other planned updates for the main page. We're working on re-instating our team blog; we've got various ideas and we want to make it more interactive and want to possibly include members and also discuss site news, meet ups and basically make it much more personal for our members and the team itself.Other than that, we just want to make sure that everything is correct and up to date and is still relevant to our aims for the site and community. We want to lean the forums to a more industry wide forum which I feel reflects the trend of discussions on the forum. Indeed, some of our best topics are the industry wide ones such as "Other Attractions and Park News". More emphasis shall be made on us being Mania Hub rather than solely TPM. We're going to remain faithful to our roots though, we still have a lot of members who love Thorpe and will continue to discuss it on our forums.I'll leave you with a final thought. Please accept that we work on this site for you. We have no personal agendas. You all know, we don't get paid and it's a thankless job. We accept this and we realise that we have to be prepared to accept all feedback and take it on board, it'd be ignorant not to. I hope that this post demonstrates that we are listening and we have taken things that members have said on board. We love you guys and without you, there'd be no purpose for this community. We're all old and new friends and are here for very similar reasons, please keep that at the back of your mind whilst enjoying the community and know that we are always working hard to improve things for everyone.Take care guys,Sheepie and the Mania Hub Team.