jom222 Posted June 4, 2013 Report Share Posted June 4, 2013 Any park if they have a ride closed that I wanted to go on I complain and most of the time get free fastrack/priority passes Quote Link to comment Share on other sites More sharing options...
Stokesyboy Posted June 4, 2013 Report Share Posted June 4, 2013 8. Alton Towers Resort will endeavour to ensure that as many rides and attractions as possible are available for use by visitors. We may, however, without prior notice and without refund or compensation, change the operating hours of the Theme Park or attractions, close the Theme Park or any part of it temporarily, restrict the number of persons having access to the Theme Park, and/or suspend or cancel any attraction or entertainment programme, due to capacity, inclement weather or special events, to ensure safety, security or order, or if we consider that the circumstances so require. http://www.altontowers.com/tandcs/ SteveJ 1 Quote Link to comment Share on other sites More sharing options...
jom222 Posted June 4, 2013 Report Share Posted June 4, 2013 It doesn't matter what their t&c's are, it doesn't stop you from complaining and getting fastrack. If you want to get anywhere its best to speak to the park manager though. Quote Link to comment Share on other sites More sharing options...
alexander Posted June 4, 2013 Report Share Posted June 4, 2013 80 A lot of cow's today rearing themselves up for disappointment Mer 1 Quote Link to comment Share on other sites More sharing options...
pluk Posted June 4, 2013 Report Share Posted June 4, 2013 Any park if they have a ride closed that I wanted to go on I complain and most of the time get free fastrack/priority passes Then jump one queue, but wait longer for every other ride you do that day as everyone else is using their free fastrack tickets that they also got for moaning. And so the insanity continues on and on and on and on and on... Inferno 1 Quote Link to comment Share on other sites More sharing options...
jom222 Posted June 4, 2013 Report Share Posted June 4, 2013 But not everyone complains and gets fastrack, you could use it another day if you wanted anyway Quote Link to comment Share on other sites More sharing options...
pluk Posted June 4, 2013 Report Share Posted June 4, 2013 I'm not saying it is your fault, it's the whole thing is just stupid. When anyone goes to complain about anything being closed they should have a copy of the T+C's made of good hard wood to hit them in the face with. It'd all stop then. Extending park hours, like alton have today, is more than enough compensation and fair on everyone. Quote Link to comment Share on other sites More sharing options...
jom222 Posted June 4, 2013 Report Share Posted June 4, 2013 So if you complain you want them to do nothing about it? Quote Link to comment Share on other sites More sharing options...
pluk Posted June 4, 2013 Report Share Posted June 4, 2013 Yep. They are the T+C's and they are there for a reason. There should be an A frame out side stating something like 'To compensate for The Smiller being unavailable the park hours have been extended until ....., we apologise for the inconvenience caused but the closure is beyond our control and we will open the ride as soon as is possible. We hope you enjoy the rest of your day' Basically, go away unless you have something else to moan about. Just because you are complaining doesn't make you right. OldFarmerDean, Stokesyboy and Adam P 3 Quote Link to comment Share on other sites More sharing options...
jom222 Posted June 4, 2013 Report Share Posted June 4, 2013 It's different if they advertise that it will be shut but not if they have been saying its open so you book you tickets only to find when you walk to x sector and it's closed. When you complain the staff in guest services don't say anything to you about the t&c's anyway you just get what you want (within reason obvs). Anyway I was just saying if would complain if I was there and get premium fastrack or something similar. Quote Link to comment Share on other sites More sharing options...
pluk Posted June 4, 2013 Report Share Posted June 4, 2013 When you complain the staff in guest services don't say anything to you about the t&c's anyway you just get what you want (within reason obvs). Anyway I was just saying if would complain if I was there and get premium fastrack or something similar. Well they should. what is the point of them otherwise? If it was a planned closure they hadn't told you about that would be different, but it is not and nearly never is. It broke moments before opening. What precisely could they have done about that? I was just saying you shouldn't be able to (although it is understandable people do when they keep dishing stuff out and ballsing up all the queues). Quote Link to comment Share on other sites More sharing options...
EC! Posted June 4, 2013 Report Share Posted June 4, 2013 This one ain't photo shopped. someone is taking the mick :rofl: Quote Link to comment Share on other sites More sharing options...
Coaster Posted June 4, 2013 Report Share Posted June 4, 2013 ^ Must have been a typing error by whoever updates the queue boards! (Or staff messing about ) Quote Link to comment Share on other sites More sharing options...
J.S217 Posted June 4, 2013 Report Share Posted June 4, 2013 IF it reopens... Though why a Kings Island coaster would be affected by Smiler I have no idea... I mean Oblivion and Nemesis aka the Beast of Rollercoasters Quote Link to comment Share on other sites More sharing options...
Coaster Posted June 5, 2013 Report Share Posted June 5, 2013 Well according to the queue times page The Smiler is closed again... http://www.ridetimes.co.uk/ Quote Link to comment Share on other sites More sharing options...
Benin Posted June 5, 2013 Report Share Posted June 5, 2013 TowersStreet claiming it has now opened after a morning of dummy testing... Quote Link to comment Share on other sites More sharing options...
EC! Posted June 5, 2013 Report Share Posted June 5, 2013 Yes, TTF and TST have said its now open, after firstly a dummy test, then one without the dummies, I think to make sure it doesn't stall again. this was today Quote Link to comment Share on other sites More sharing options...
Coaster Posted June 5, 2013 Report Share Posted June 5, 2013 The queue page is now showing The Smiler as being open again (180 minute queue as of 12:40pm) Quote Link to comment Share on other sites More sharing options...
Stokesyboy Posted June 5, 2013 Report Share Posted June 5, 2013 Although people are commenting saying it's more like 1:30 - 2 hour queue Quote Link to comment Share on other sites More sharing options...
Tom Posted June 5, 2013 Report Share Posted June 5, 2013 It's open; queued an hour and 15 minutes the first time and just joined it again so I'll edit how long it took. Quote Link to comment Share on other sites More sharing options...
Fred Posted June 5, 2013 Report Share Posted June 5, 2013 ^ Must be still in queue. Liam T, Tom, Mattgwise and 1 other 4 Quote Link to comment Share on other sites More sharing options...
Dan9 Posted June 5, 2013 Report Share Posted June 5, 2013 ^ Must be still in queue.Out by 6:30 It was still full cattlepen at that point though, fun for the staff. Quote Link to comment Share on other sites More sharing options...
TPGG Posted June 6, 2013 Report Share Posted June 6, 2013 Hey Guys, I've been waiting to ride The Smiler for ages now I'm thinking of either going tomorrow or some point in mid June, when might be best do you reckon? Quote Link to comment Share on other sites More sharing options...
Spider Posted June 6, 2013 Report Share Posted June 6, 2013 Going to Towers next week so really hoping this bloody ride is going to manage to stay open. Don't mind so much if it's closed (in fact I was kinda hoping we'd get there before opening so that the park was a bit quieter) but would be really annoyed if the whole of X Sector was closed as well. No more stalling Smiler! Quote Link to comment Share on other sites More sharing options...
EC! Posted June 9, 2013 Report Share Posted June 9, 2013 The Alton towers guide on facebook posted "Since when have they started playing pop music in Adventure Land? Ha ha ^Lea"...................... OH GOD Quote Link to comment Share on other sites More sharing options...
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