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  • We have a dedicated role in the Park whose responsibility it is to check the queue times of each ride and update the boards to keep them as accurate as possible. As Mccy correctly states, our Commerc

  • I know this is a joke, but...   A large amount of disabilities are not visible, and it would be best not to take the piss out of them

  • Marhelorpe
    Marhelorpe

    After visiting the park last Saturday on the 29th September leading up to Fright Nights, I feel now is a good time to voice some big concerns I have with the way several rides are being operated not j

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comment_158688

The problem with paid parking is that Merlin have now found the loose string between their guests in terms of earning more money. If the park does well, they can use it to take advantage of their visiting guests but if they're not doing so well, they can also use the system to make up for losses in the business.

Unless some regulation comes in and says its mandatory an establishment has free parking facilities (which is extremely unlikely), I can't see the park (or any) lifting their parking fees for a long time (if ever) which for the visitor is a lose lose lose situation.

comment_158693

Might opt for the premium pass next year to overcome the cost of parking... ridiculous.

After buying a ticket for parking the last time I visited, it did not work at the barriers. The person monitoring the barriers came over and scanned her pass on the barriers for us. The pass she was using was a standard one so does this mean standard passes actually work but they just don't want you using them?
comment_158695

The problem with paid parking is that Merlin have now found the loose string between their guests in terms of earning more money. If the park does well, they can use it to take advantage of their visiting guests but if they're not doing so well, they can also use the system to make up for losses in the business.

Unless some regulation comes in and says its mandatory an establishment has free parking facilities (which is extremely unlikely), I can't see the park (or any) lifting their parking fees for a long time (if ever) which for the visitor is a lose lose lose situation.

Its not unusual to go to a visitor attraction and have to pay for parking, for example a football match parking will be atleast £8 unless you find some dodgy street to park down. Then of course across the states they charge for car parking (and much more for that matter). Whilst its a little annoyance, when you compare our parks (especially when you have a MAP), they are actually pretty good value for money.

After buying a ticket for parking the last time I visited, it did not work at the barriers. The person monitoring the barriers came over and scanned her pass on the barriers for us. The pass she was using was a standard one so does this mean standard passes actually work but they just don't want you using them?

No they dont work, She probably had a staff pass printed on the back of a Standard card.

comment_158697

In the States you can see up to (and sometimes over) $20 to park your car...

Indeed, for a long long time, the UK was the exception to the industry in regards to paying for parking, we Brits over the years have been extrememly lucky in the sense of being reasonably different from the foreign parks, including longer seasons and free parking...

Until people stop going though, this charge will still happen, like most expenses anywhere leisure based... The business world for you...

  • 3 weeks later...
comment_159675

Ride operation (loading/dispatching etc) so much more efficiently today with next to no fasttrack ticket holders.

Thorpe have definately improved their ride dispatching. Whilst the loading for rush was slow and completely messed up the other day (they put too many people through compared to the amount of seats) the coasters had great dispatching and were going out really quickly!
comment_159689

Why does Fastrack make any difference to the dispatch times of rides? Potentially the most complex ride to batch (Stealth) SHOULD still be able to fill the batching pens with both Fastrack and normal queue riders each train. If they are being batched properly then there is no reason that Fastrack can affect dispatch times.

If on the other hand the staff members were working efficiently then that is to commended and is great.

Sorry made it sound like I was saying the dispatch times were quick due to the fastrack. I purely meant for them to be two separate points, So firstly I was praising the efficiency of staff despite the place being empty and meant as a second point that next to no fasttrack was used. Which I guess is obvious seeing as the park was so empty for a half term.

comment_159702

Are you asking why can't they, or why don't they? :P

Due to the extra cost involved in running the ride with 2 trains. It would result in the queue dying right down (it takes over double the time compared to two train operation) and therefore empty rows/trains being sent around. This will in turn bump the cost of running the ride up as well as the extra costs in staffing (engineers to check the train, etc).

I'd rather the park decided to bring out the second train whilst its busy and then take it off when it quietens down rather then just to keep people waiting in a half an hour queue all day. Then again, the Merlin parks take so long to do anything when it comes to adding/removing trains that keeping the half an hour queue is the quicker option.

comment_159727

Dispatch times were awful on The Swarm today. Some of those staff need rockets shoved up their backsides!!

Honestly, they were leaving it a good two minutes between trains getting back into the station on some occasions whereas others it was sent beforehand. No sense of urgency, it was more like they sent the trains once they had finished their conversations.

Also, they all looked so grumpy. One of them was nearly asleep - he literally tapped our harnesses instead of actually checking them.

SORT IT OUT!

comment_159768

Would be nice, when the park is busier during offpeak times than before, to have 2 trains anyway. Start with two, reduce if the park is empty.

The cost surely cannot be that much more, particularly relative to the amount of guests they've got on. They've just got a negative attitude to doing something other than they're used to, rather than for the benefit of guests.

Towers ran two trains Nemesis earlier this season, even though gate figure wasn't hitting 2k and they were filling one row per train. That's how it should be if it's quiet, not half hour queue on one train.

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