October 18, 201410 yr comment_195281 I reckon that they will continue their trail tomorrow. Regardless that it went down like a cup of cold sick.
October 19, 201410 yr comment_195290 If these numbers are correct they need to pull the plug now and have a serious rethink before they damage their reputation further. People don't forget nights like that in a hurry, and bad word spreads fast.
October 19, 201410 yr comment_195336 It seems to be working better today, still the same problems as yesterday just on a smaller scale. They have also taken the very wise move in ignoring me on twitter.
October 19, 201410 yr Author comment_195338 It seems to be working better today, still the same problems as yesterday just on a smaller scale. They have also taken the very wise move in ignoring me on twitter. Feedback from guests using the system is much more valuable than Somone sat at home moaning about it
October 19, 201410 yr comment_195339 Yes, but I was asking a valid question. They have been refusing to answer what happens if you don't have a smart phone for weeks. Also I'm not moaning at them any more, due to the lack of activity on here today I decided that I would just discuss it with the general public. There were a lot of complaints from yesterday.
October 19, 201410 yr comment_195343 It seems to be working better today, still the same problems as yesterday just on a smaller scale. They have also taken the very wise move in ignoring me on twitter. People would be more likely to take your feedback on board if it was slightly more constructive, instead of arrogant and very "I'm an enthusiast therefore I know what's best"...
October 19, 201410 yr comment_195344 If I do have constructive feedback I send it via email, to have a valid point in 140 characters is quite hard as I like to explain things.
October 19, 201410 yr comment_195350 It seems to be working better today, still the same problems as yesterday just on a smaller scale. They have also taken the very wise move in ignoring me on twitter. Not surprised the park are ignoring you since you told them you "enjoy watching it fail". Not the best way to be listened to, is it?
October 19, 201410 yr comment_195364 WOULD PEOPLE SPELL TRIAL CORRECTLY PLEASE FOR CRYING OUT LOUD! The lack of correct spelling on this place at times... Your/you're is the biggest one that gets my proverbial goat around here That and dropped apostrophes. Anyway - back to discussion about Reserve and Ride... did people seriously queue (in real life, not virtually) for 4 hours for SAW Alive? That's a horror story in itself without even entering the maze. Precisely why I stay away at peak times, I wouldn't queue 4 hours for anything.
October 19, 201410 yr comment_195365 People didn't even wait for Millennium force opening day for 4 hours and that opened with 1 train.
October 19, 201410 yr comment_195381 It wasn't quite as horrendous today as it was on Friday (and, from what I heard, Saturday) but it was still more like Reserve N Queue than Reserve N Ride.
October 19, 201410 yr comment_195382 Sounds like the same problems as the early swarm trials. Also judging by social media response it was all the same problems as the previous days but smaller. With fastrack only having to wait 45 minues today rather than the 1 hour 30 minutes of saturday. Doesnt help with thorpe park supporting groups all reserving different rides and getting on all of them 1 after each other. Read through the comments on facebook and you will see that they support the idea of people doing that. Disgusting in my opinion. Also it seems to be fastrack allocation over fright nights is set at 50:50 from the wording thorpe park were saying today. Not sure if that was a mistake or the real allocation but something to think about none the less.
October 19, 201410 yr comment_195386 The system worked. We would not have been able to experience all five mazes without it. I am in total favour of it.
October 19, 201410 yr comment_195389 I am only in favour of it because the majority of the GP didn't have a ****ing clue how to work it because of the lack of inability to read - meaning we could rack up ride/attractions counts, whilst they either queued in the main queue line or stupidly bought fast track. The GP continue to astound me. It started getting a lot busier in the afternoon, so I'm sure I'll be against RnR when customers begin to learn how to use and utilise it effectively.
October 19, 201410 yr comment_195390 You probably would have been able to experience all of them with out RnR. It doesn't create time it just lets you wait in a different order. The only way it would allow you to ride more is if people at the beginning of the day were unaware of the RnR system. This would be the only time it would allow you to ride more. So come the full introduction of this those extra rides you got wont exist.
October 20, 201410 yr comment_195402 It said 90mins for The Cabin in the woods our party queued 10 mins, Studio 13 had a 120min queue our party 20mins ,My Bloody Valentine 120mins our queue 10mins, Saw Alive 60 mins our queue 0mins. So overall I'm all in favour for RnR it works great and we where left at about 5 pm realising we have done most attractions except Blair Witch and Storm surge. I can not wait untill it becomes Permanent on all Attractions.
October 20, 201410 yr comment_195406 I felt it worked quite well but did do the Survey you get on how to improve it a bit more.
October 20, 201410 yr comment_195408 It said 90mins for The Cabin in the woods our party queued 10 mins, Studio 13 had a 120min queue our party 20mins ,My Bloody Valentine 120mins our queue 10mins, Saw Alive 60 mins our queue 0mins. So overall I'm all in favour for RnR it works great and we where left at about 5 pm realising we have done most attractions except Blair Witch and Storm surge. I can not wait untill it becomes Permanent on all Attractions. Thing is, if/when it does become permanent, those short queues won't exist, and you'll be left to wander the park for enternity... It's quite evident that the reasoning that there is such a positive vibe from it, is because not everyone is using it... Though until Thorpe can actually get the system to work reliably (because it clearly didn't this weekend), can they risk trialing it to such an extent? Oh well, least we don't have to care about that till next year now... That's a positive...
October 20, 201410 yr comment_195412 The problem with RnR to me is, Thorpe are trying to implement a system without the proper investment. Look at WDW and 'My Disney Experience', fair enough that project encompasses a hell of a lot more than just ride reservations, but it is a major part of the project which has apparently had in the region of $2.8 billion spent on it. I'm not suggesting that they need to be spending anywhere near that money on it, but if they are serious about implementing it, they need to ensure that it is accessible to all, so not just smartphone users, and also streamlined so it is easy to use. The simplest way is to tie it directly to your park admission, be it a day ticket or annual pass, all admission has a barcode so these could be scanned to either make or redeem reservations, this would also rule out playing the system for groups reserving multiple attractions at once. So similar to Disney's Fastpass+, they would need to have kiosks around the park (which needn't be anything more than an iPad, which they already use for feedback surveys) to allow for non smartphone users to make reservations and scanners on the 'RnR' entrance at each attraction. Without physical capital expenditure I can't see how they can expect RnR to succeed, without looking like a temporary system. Of course regardless of all this, they need to either go all in with it or not at all, there's no way the system can work if they have a normal queue, a RnR queue and a Fastrack queue.
October 20, 201410 yr comment_195415 Thorpe park approve of abusing the system by using groups. Just read the facebook comments.
October 20, 201410 yr comment_195417 I can see RnR to be only used on very busy days if they keep using it as a temp system. I think they should limit the amount of people can reserve it between the time zones so it doesn't build up a huge queue for RnR.
October 20, 201410 yr comment_195418 Thorpe park approve of abusing the system by using groups. Just read the facebook comments. If they support it then why get rid of Single Rider queue in the first place.
October 20, 201410 yr comment_195419 Thorpe park approve of abusing the system by using groups. Just read the facebook comments. Link pls...
October 20, 201410 yr comment_195426 Charmaine Matthews How to beat the system for reserve n ride for a group of you.....Each person can register and then each person reserves a different maze (as you can only reserve one maze at a time)...plan it carefully between you all in your group and can get all the mazes done...We did! fab night! Like · Reply · 2 · Yesterday at 00:43 THORPE PARK Official Thank you for the feedback Charmaine, thrilled to hear it worked for you! Like · Yesterday at 11:59 That is from the post about RnR in the comments. To me it seems that they approve of the idea as they didn't condemn it in anyway and instead thanked them.
October 20, 201410 yr comment_195427 It's quite likely that they just skim read it as positive feedback and gave a generic response (like most business' social media)... Although I've just noticed that Thorpe are also guilty of putting 'trail' instead of 'trial'... #rage
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