March 25, 20169 yr comment_230438 I would just hope the park is sensible and does a similar 12p offer for Sunday. Due to their errors, they have bad press from many papers from BBC news to the Mirror.
March 25, 20169 yr comment_230439 Or everyone can accept they're not getting a 12p ticket and carry on with the rest of their lives.
March 25, 20169 yr comment_230440 There were articles out in the Metro (and another paper I can't quite remember) online within an hour of the incident... What made me laugh was members of the public proposing the tickets that sold out so quickly this morning had gone to workers and their friends and family... Though I guess they don't know about the amount of free tickets workers are given already
March 25, 20169 yr comment_230453 At the end of the day its free publicity for Thorpe park so even with the 'mess up' it will be seen as a sucess in terms of reach. It could well have been planned to give the park more media coverage
March 25, 20169 yr comment_230469 Or everyone can accept they're not getting a 12p ticket and carry on with the rest of their lives. By having this attitude, we are letting Merlin think it is OK for things like this to happen. I am in my the middle of writing a long letter to the 12p email to show my anger.
March 25, 20169 yr comment_230470 It was probably not their fault that it started before 10:00! For goodness sake, Merlin might not be the best company in the world for customer satisfaction, but can they help it if the system went live too early? Had it started on time, people STILL would be claiming that it was unfair, that they did not last long enough. I'm not the biggest Merlin fan ever, but people honestly want to bash them whenever possible. Go and buy your 12p tickets that will inevitably arrive on eBay in the upcoming days.
March 25, 20169 yr Popular Post comment_230472 By having this attitude, we are letting Merlin think it is OK for things like this to happen. I am in my the middle of writing a long letter to the 12p email to show my anger. One thing I find interesting about your views is this... I am furious with this. I spend the last hour refreshing the page and I didn't get tickets! So you spent a long time before the stated release time refreshing the page, trying to get tickets. What would have happened if you were one of the people who got the 12p tickets before they sold out? Would you be complaining then? I doubt it. And what would you be saying if they released them at 10am dead, and you had missed out on a ticket simply by being a bit too slow / unlucky? Would you be complaining then? Maybe, but there's nothing you could do really. With such a limited number of tickets, they were of course going to sell out ridiculously quickly. And many people were going to miss out. And many people were going to be disappointed. This whole thing was to get publicity, and it's done that. I would just hope the park is sensible and does a similar 12p offer for Sunday. Due to their errors, they have bad press from many papers from BBC news to the Mirror. Why? They were under no obligation to do this in the first place. Offering more tickets at 12p means that people will miss out again and get all the more angry over it. Simply put, no one is any more deserving or entitled to the tickets than anyone else. It's disappointing that this mistake happened, and Thorpe should try their best to make sure that this sort of mistake doesn't happen again.
March 25, 20169 yr comment_230474 I contrast to you. I normally love merlin. But once a person spends an hour of their life which is wasted, a person won't be happy. This is one of the first things that has annoyed me about merlin. I understand that Alton towers has midweek closures but enthusiasts just moan about it. This shows how negative enthusiasts are sadly (generally). This time it was the GP angry which is a LOT worse for the park. To the honest for merlin, any media is good media (not Smiler) so I am now less angry than I originally was.
March 25, 20169 yr comment_230477 The sense of entitlement is hilarious. Think about it, if they sold out that quickly, the chances of getting one would have been remote anyway. I find it genuinely amazing and hope the anger brigade, once they find something really worth caring about, fight for it because all this over 12 pence tickets has to be my favourite Merlin moment of the last five years.
March 25, 20169 yr Author comment_230478 I contrast to you. I normally love merlin. But once a person spends an hour of their life which is wasted, a person won't be happy. This is one of the first things that has annoyed me about merlin. I understand that Alton towers has midweek closures but enthusiasts just moan about it. This shows how negative enthusiasts are sadly (generally). This time it was the GP angry which is a LOT worse for the park. To the honest for merlin, any media is good media (not Smiler) so I am now less angry than I originally was. Surely you still would have been angry if They had gone up at 10 exactly and you missed out despite trying for an hour?!
March 25, 20169 yr comment_230483 Surely you still would have been angry if They had gone up at 10 exactly and you missed out despite trying for an hour?! I think what personally bugged me the most was the fact that the tickets were sold out by 9:54-9:55am at the latest and now thorpe park claim that tickets went on sale 2-3minutes early due to a technical difficulty. The tickets must have been on sale by 9:52-9:53 LATEST to sell out by 9:54 so either someone within the customer services/social media department has appalling maths or they are just placing another lie on top of the fact that the tickets would be released at 10am in the first place. It doesn't affect me that much, because I wasn't planning on going unless I managed to get a 12p ticket and now I have no more intentions of going anyway(will be at Blackpool and Paultons Park instead) however I think thorpe park personally deserve a lot of negative press as they've been skating along on thin ice for a long time, with operations and customer care at a minimum level so maybe a dip in attendance for this new ride opening will give them a kick up the backside and make them realise they need to actually show they want to be providing a high quality, customer-caring day out.
March 25, 20169 yr Author comment_230485 In the grand scheme of things this isn't going to cause a dip in attendance - If anything the huge publicly this has gained them in the press will boost it, the amount of people it's upset will be relatively small in perspective.
March 25, 20169 yr comment_230488 Someone in Merlin HQ is probably polishing that plauqe in the office that says "Any publicity is good publicity" right now.
March 25, 20169 yr comment_230491 All these people had just bought fastrack tickets to the sale, it's the Merlin way! I thought it was damn obvious from when it was announced that this stunt would piss if more people than it pleased with such a limited number. And so it came to pass. Shop and merch looks stunning.
March 25, 20169 yr comment_230494 The thing is this sale was never a sale in Merlin's eyes. It's a publicity stunt and releasing the tickets early has made the stunt even more successful. Most read story on BBC news for hours mentioning DBGT throughout the article. They couldn't have got better advertising if they tried. For once I think Thorpe have done pretty well. Oh and the shop is looking pretty damn good.
March 25, 20169 yr comment_230495 It was probably not their fault that it started before 10:00! For goodness sake, Merlin might not be the best company in the world for customer satisfaction, but can they help it if the system went live too early? Had it started on time, people STILL would be claiming that it was unfair, that they did not last long enough. I'm not the biggest Merlin fan ever, but people honestly want to bash them whenever possible. Go and buy your 12p tickets that will inevitably arrive on eBay in the upcoming days. It's not rocket science to set a page to go live at a specific time, most servers clocks are more accurate than the clock on your kitchen wall, if you tell it to go live at 10.00am, it's not going to go live at 9.55am by 'mistake'.I got the sold out message at 9.57am, so this was either deliberate, or a monumental ****up, if the former, their web developer should find another career.
March 26, 20169 yr comment_230497 Has anyone read some of the Twitter comments? They were furious. I should have expected this would happen. The system should have got you 1 ticket at a time not 4.
March 26, 20169 yr comment_230499 It's a fudge up, and Thorpe's statement later in the day was also very poorly worded in a slightly unprofessional manner... Do not turn around to annoyed public and essentially go "We don't wanna listen to your constant moaning about this"... Wonder what people on here are like when they try and book gig tickets, Muse lasted a similar amount of time for two nights worth! Shop looks decent, most of the PROPER Merlin shops (I.e. Not shipping containers) are though, probably because it's more likely to get goons spending top dollar...
March 26, 20169 yr comment_230502 Credit to Theme Park Guide for this one. Sent from my iPhone using Tapatalk WTF are those things in the bottom right?Sent from my SM-G361F using Tapatalk
March 26, 20169 yr comment_230503 I understand that Alton towers has midweek closures but enthusiasts just moan about it. This shows how negative enthusiasts are sadly (generally). How did you devise that? And how are we meant to be positive about that? Sent from my SM-G361F using Tapatalk
March 26, 20169 yr comment_230509 WTF are those things in the bottom right? Sent from my SM-G361F using Tapatalk There teddys in a pram
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